Return Policy

Returns, refunds, and in-store credit policy
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For all matters concerning returns, product defects, refunds, exchanges, and in-store credits please send a detailed message to our returns and fulfillment department at the following email address:
returns@vindurhao.com
All emails will be answered by a real person within 24 hours. Please read the following closely in order to facilitate quicker service in the event of a return.
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Returns for Refund or Exchange
30 days: 
Item(s) may be returned for full refund within 30 days with proof of purchase.
To be eligible for Refund or Exchange:
Item(s) must be in original condition and must be returned with original packaging. With proof of purchase you will be emailed a shipping label. Upon receipt of the item, a Vindur Hao representative will review the contents of the returned package. Once verified that the returned item is in original condition, Vindur Hao will offer the following options:
1) Full refund
or
2) In-Store Credit
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Defects
60 Days:
Items with obvious manufacturing defects may be returned within 60 days for a full refund, in-store credit, or exchange.
To be eligible for refund, in-store credit, or exchange:
A description of the defect must be submitted to returns@vindurhao.com. With proof of purchase you will be emailed a shipping label. Upon receipt of the item, a Vindur Hao representative will inspect the item for defects. Once the defect is verified, Vindur Hao will offer the following options:
1) Full or partial refund
2) In-store credit
or
3)Exchange of same item or item(s) of equal or lesser value
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
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Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
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For all matters concerning returns, product defects, refunds, exchanges, and ins-store credits please send a detailed message to our returns and fulfillment department at the following email address.
returns@vindurhao.com
All emails will be answered by a real person within 24 hours.

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